Calming phrases for upset customers

Sometimes customers are unhappy with a product, service or situation. When this happens they have 2 options. They can call the company and let them kno

Nov 5, 2014

When Disaster Strikes your business will you be prepared?

  The best way to get through an emergency is to have a plan. Emergencies and disasters occur at any time without warning. The more you prepare fo

May 21, 2014

What are they not telling you?

  “Oh yeah, it’s been like that for 2 weeks.” If you had only known, something could have been done before it became a huge and costly probl

Apr 30, 2014

Are your workers at risk? Working alone in Canada

  According to the Canadian Centre for Occupational Health and Safety, a person is “alone” at work when they are on their own; when th

Apr 14, 2014