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Telephone Answering Service Edmonton

Telephone Answering and Reception Services in Edmonton

Did you know that 67% of customers have hung up the phone out of frustration when they could not talk to a real person? Maybe you’ve done it too.

So if you don’t have a real person making real connections, you may be losing customers. At Encore Solutions, we manage your calls while you manage your business.


Our clients have entrusted us for over 50 years because we provide courteous, professional and reliable virtual receptionist and telephone answering services. And our services have evolved with technology to meet our customers’ needs:

Answering & Reception Services Edmonton

Save on the cost of a full time receptionist, while still getting every service a receptionist would provide. Our tele-receptionists manage your calls after hours, weekends or in addition to your own staff during the day.

Help Desk and Order Taking Edmonton

Let us handle your level 1 tech support issues and troubleshooting and make sure that all of your customers’ questions are answered. Or, give them a live agent to take their orders.

Appointment Booking Edmonton

Put your callers in direct contact with an appointment booking professional, and keep them from playing phone tag, or getting transferred to a voice mailbox.

Employee Absence and Incident Reporting Edmonton

Our system goes beyond helping employees call in sick. We give you an employee absence line, as well as detailed tracking and reporting.

Safety Check-In Edmonton

Protect vulnerable employees such as municipality/ city workers, home care employees, social service workers, overnight workers, security guards, custodians or oil patch workers.

Emergency Dispatch Edmonton

Stay prepared for power outages, fires, floods, or any other urgent situations by trusting our professional, thorough and experienced employees.
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We’re proud to announce that we were recently awarded the CAM-X Award of Excellence for the 14th consecutive year.

Find out what we can do for you.

Click the box below for a free, no-obligation quote. Our account specialist is available to answer any questions you may have.