Level 1 Support
Does your company offer service contracts?
Level 1 support offers callers technical support services to help them solve specific problems with a product. A number of problems can be resolved using basic assistance ( is it plugged in, is the red light on, is part A installed next to part B), those that require more technical assistance can be escalated to the next level. We can connect the caller to your technician, text or email a message request or book an appointment for service. Common problems can be solved quickly and the technicians will have more time to deal with problems truly needing their expertise.
Listen to this sample Help Desk call
Sales are often stalled or lost if the customer has an unanswered question. Finding that answer on a website can be difficult and time consuming for some consumers. A phone call could provide the answer they need but what if it is outside of regular business hours?
Does your business depend on taking orders by phone or online?
When customers are looking to buy they do not want to leave a voicemail or email. If they can’t get an answer now they will often go elsewhere for what they are looking for.
Customer service can be available to your callers or website visitors whenever they are ready to do business with you. After your regular business hours or 24/7 Encore TeleSolution’s friendly professional Tele-Receptionists can manage inquiries and orders for your company.