Telephone Answering and Reception Services in Calgary
Did you know that 53% of all customers are irritated if they don’t speak to a real person right away? Put your customers in touch with a real person, every time they call. At Encore TeleSolutions, we manage your calls while you manage your business.
We have been providing courteous, professional and reliable virtual receptionist and telephone answering services for over 50 years!
Here is how we can help!
Answering & Reception Services Calgary
Our professional, friendly tele-receptionists are available, 24 hours a day, 7 days a week. We can assist your office staff during the day by taking the calls if they are with customers, or in a meeting. After hours reception provides a live answer to your callers, capturing opportunities that may have been lost to a voice mail hang up. If you choose, we can answer the phone all the time, providing answers to frequently asked questions, directing callers to the most appropriate staff member, or by providing any of the services listed below.
Help Desk and Order Taking Calgary
Level 1 troubleshooting for common issues and simple fixes can save your technicians valuable time. A 24-hour order line allows you to capture orders any time of the day or night, regardless of time zones. Product questions/details can be provided anytime, assisting with completed orders.
Appointment Booking Calgary
Let us manage your appointment booking and give your customers a real person to talk to. We can reschedule cancelled appointments, contact clients on a waiting list when an opening is available, and make reminder calls.
Employee Absence and Incident Reporting Calgary
Use a system that does more than just let employees call in sick. An employee absence line provides detailed tracking and reporting date and time stamped for your H/R Department.
Safety Check-In Calgary
Protect employees working alone, including municipality/city workers, home care employees, social service workers, overnight workers, security guards, custodians or oil patch workers. All check-ins are documented and time stamped to prove your compliance with safety regulations.
Emergency Dispatch Calgary
Provide prompt assistance during emergency situations including power outages, fires, floods, or any other urgent situations, when getting the right information quickly is critical.
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We are proud to announce that we were recently awarded the CAM-X Award of Excellence for the 14th consecutive year.
Find out what we can do for you.
Click this link for a free, no-obligation quote. Our account specialist is available to answer any questions you may have.