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Telephone Answering Service Vancouver

Telephone Answering and Reception Services in Vancouver

Do you really need to hire a full-time receptionist? No, you don’t actually need to pay for a full time salary to have full-time reception services. At Encore TeleSolutions, we manage your calls, while you manage your business.


Trust us for courteous, professional and reliable virtual receptionist and telephone answering services. Encore’s tele-receptionists do a lot more than just take messages, we offer a full range of time and cost-saving solutions, such as:

Answering & Reception Services Vancouver

Give your customers (and potential customers) a live person to speak with. Our tele-receptionists are available anytime. We provide after hours answering service, daytime overflow to assist your office staff, or we can function as your office providing 24/7 reception.

Help Desk and Order Taking Vancouver

Lower your tech support’s workload by using us for level 1 troubleshooting for common issues and simple fixes. A 24/7 order line lets you capture orders any time of the day or night, regardless of time zones.

Appointment Booking Vancouver

Let us manage your appointment booking and give your customers a real person to talk to. We can turn cancelled appointments into rebookings, and even make reminder calls.

Employee Absence and Incident Reporting Vancouver

Use a system that does more than just let employees call in sick. An employee absence line provides detailed tracking and reporting date and time stamped for your H/R Department.

Safety Check-In Vancouver

Protect your municipality/city workers, home care employees, social service workers, overnight workers, security guards, custodians or oil patch workers. All check-ins are documented and time stamped to prove your compliance with safety regulations.

Emergency Dispatch Vancouver

Provide efficient and empathetic help during power outages, fires, floods, or any other urgent situations, when getting the right information quickly is critical.

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We are proud to announce that we were recently awarded the CAM-X Award of Excellence for the 14th consecutive year.

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Click this link for a free, no-obligation quote. Our account specialist is available to answer any questions you may have.