EMAIL encoresales@extendcomm.com
CALL 1-800-363-6775
CANADIAN OPERATED In Brantford, Ontario
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Our Clients

  |  Our Clients
two employees at a table

Service Companies

  • Reception full time, part time and/or overflow.
  • Emergency Response reception whenever you need us.
  • Dispatch urgent calls requiring immediate service, hold routine non urgent inquiries for the next business day.
  • Provide answers to common/simple questions including a general price idea and timeline.
  • Check In and Out solutions for safety monitoring and time tracking of service calls.
man presenting graph

Franchises

  • Reception full time or part time.
  • Calls can be divided and distributed to the appropriate franchisee based on area or type of call.
  • 24/7 Customer Support Hotline, urgent call dispatch, routine call message taking.
  • Tier One Support, such as turn the unit off and back on, have you checked this area, etc.
  • Head Office call report for Franchise monitoring and success tracking.
smiling tradesman

Plumbing/Heating/Electrical

  • Reception full time, part time and/or overflow.
  • Dispatch urgent calls requiring immediate service, hold routine non urgent inquiries for the next business day.
  • Provide answers to common/simple questions including a general price idea and timeline.
  • Check In and Out solutions for safety monitoring and time tracking of service calls.
  • Warranty Renewal and Registration calls to your existing clients.
building being excavated

Restoration

  • Reception full time, part time and/or overflow.
  • Emergency Response reception whenever you need us.
  • Responsive and experienced in dealing with Claim Adjusters.
  • Priority Dispatch of time sensitive calls.
  • Message taking for routine, non-urgent calls.

Your Calls Answered By A Friendly Professional Receptionist 24/7

GET A FREE QUOTE

city hall building

Townships

  • After-Hours and overflow reception solutions.
  • Call screening, determining if the call is urgent or non-urgent.
  • Emergency call dispatch.
  • Call re-direct to other town/municipal services.
  • Safety Check In solutions for personnel working alone.
man repairing server

IT Companies

  • Reception full time, part time and/or overflow.
  • Tier One Support, such as is the unit plugged in, turn the unit off and back on, what colour lights are flashing.
  • Call screening, determining if the call is urgent or non-urgent.
  • Provide answers to common/simple questions including a general price idea and timeline.
  • Data can be input directly to your ticketing system via web portal access.
women at counselling

Counselling Services

  • Reception full time, part time and/or overflow.
  • Provide answers to common/simple questions such as pricing, qualifications and area of expertise.
  • Schedule appointments.
  • Take appointment cancellation requests.
  • Make reminder telephone calls.
paper house structure

Property Management

  • Reception full time, part time and/or overflow.
  • Call screening, determining if the call is urgent or non-urgent, based on your specifications.
  • Emergency call dispatch.
  • Message taking for non-urgent call types and rental inquiries.
  • Provide answers to common/simple questions such as rental availability.
man at medical reception counter

Medical/Dental

  • Reception full time, part time and/or overflow.
  • Call screening, determining if the call is urgent or non-urgent.
  • Dispatch of urgent calls.
  • Schedule or take requests for appointments.
  • Take appointment cancellations.

Your Calls Answered By A Friendly Professional Receptionist 24/7

GET A FREE QUOTE

child holding hands with adult

Child Protection Agencies

  • Reception after-hours and overflow.
  • Call screening, determining if the call is urgent or non-urgent, based on your protocol.
  • Dispatch of urgent calls.
  • Message taking for routine/non-urgent call types.
  • Safety Check In and Out for social workers/employees making home visits and/or working alone.
man reading data at a factory

Production Facilities

  • Reception and/or Employee Hotline, full or part time.
  • Absence reporting and dispatch to your management personnel.
  • Hotline service, enable your employees with a confidential third party to report concerns, such as health and safety risks.
  • Dispatch of urgent calls.
  • Message taking for routine/non-urgent call types.
hands stacking blocks

Other

  • Customized Reception Solutions, full time, part time or for call overflow.
  • Message taking using an information collection form designed for your business.
  • Call screening based on your protocol of what you consider urgent and non-urgent.
  • Urgent call dispatch.
  • Caller information can be input into our messaging service system or we can work within your web portal.