Time is money, for service providers, an open appointment slot is lost revenue. A 24/7 appointment secretary can make the most of your availability. Here is an example: Joe calls your office at 10 pm to cancel his appointment for the next day at 9am because he has the flu. Fred calls at 11pm hoping for an appointment for the morning, he needs to see you as soon as possible.
If you were using an answering machine you would have an empty spot in your schedule for your first appointment, and two clients who need to be squeezed into your already busy schedule. If you had a live receptionist answering your line and looking after your appointment booking for you, Joe would be rebooked in for next week and Fred would have the 9am appointment time (thrilled you could see him so soon) and you would not be missing revenue due to an open appointment spot.
Busy office? Does your front desk staff have additional duties? Don’t miss calls or risk a game of telephone tag with clients who want to book time with you. We can provide appointment booking services for all of your calls or when your office is unable to answer by the 3rd ring. Reminder calls can be made 1-2 days prior to the scheduled appointment, saving you the frustration of no shows. Cancellations can be immediately rebooked, helping your office to run more efficiently. Appointment schedules can be relayed individually, daily or by using an online Internet based scheduling program.
Some examples of our Appointment Booking service
This Real Estate Office has 3 agents and an office assistant who works 30 hour s a week. When the office is quiet, the office assistant is able to manage the phone when she is in. In the spring and fall when the office is crazy she spends more time focusing on helping the agents manage the paper work.
Answering service with the appointment booking allows Dream Deals to manage their office with a minimal office staff. Their phone is answered 24 hours a day; by the office assistant when she is available and by Encore’s friendly professional telereceptionist when she is not.
This company is run by Sally, a Registered Nurse, she does not have an office as she provides Nursing foot care to clients in their own homes. Sally has a busy practice and has recently hired another Nurse. All of Senior’s Footcare phone calls are answered by Encore TeleSolutions. Callers can schedule appointments, change appointments, receive reminder calls, inquire into pricing and receive answers to frequently asked questions.