Receptionist Services 24/7 Availability
Answering your ringing phone might be the wrong choice, if you are up a 20 foot ladder or in the middle of a delicate conversation with a client. The phone is your source of business; if you don’t answer it could mean a lost opportunity. Today’s consumers are impatient and will call the next provider on the list if they receive an answering machine or voice mail response.
Live Answering and Reception services can assist your business by providing a live answer and managing calls for you when you are unavailable to take the phone. If you prefer, we can act as your phone receptionist whenever your phone rings – day or night. We can even fill in on demand, in the event of a power outage in your office or assist if you are experiencing an unusual high volume of calls.
Our friendly professional Tele-Receptionists will handle the calls according to your specifications. Your callers can make appointments, place orders or obtain information about your company, products or services. We can direct calls to your staff or provide service such as completing a quote or updating account information. Our staff will transmit call details to you whichever way you prefer – by text messages, email, phone or web form.
No more dropped calls, phone tag or lost opportunities!
Most clients see us as a welcome extension of their own office, and other clients use us AS their office. Because we only charge for the time our staff is working on your account, it is very cost effective to work with us. Have your phone answered 24/7 every day of the year by a live professional telereceptionist!
Listen to this sample reception call
Some examples of reception services in action
Penny Dean is a Paralegal who deals primarily in family law issues. She is often in court or getting documents ready for her clients. She has an assistant who takes the calls when she is in on Monday Wed and Friday. Penny call forwards her line to be answered when her assistant is not in the office as well as after hours. This way, her callers are greeted by a live person whenever they call. As many of her clients are stressed by their situations, a warm human response is what Penny wants her clients to receive. Penny requests that her client leave a message for her or her assistant to follow up personally.
Mr Greene is a busy man, he has 3 crews who do a variety of renovation jobs. Time is money and Mr Greene knows the importance of being prepared. Mr Green uses Telephone Reception services for all of his calls. By giving the customer the estimate immediately and encouraging them to visit the website, the customer has had many questions answered already and is usually confident in their decision to go ahead with the project by the time Mr Green calls to schedule the date for the work to be done.
Sunniside Wellness has several independent Health Care Providers including two Registered Massage Therapists, Naturopath, Dietitian and a Dental Hygienist. This office allows its clients the opportunity to speak with the appointment secretary any time of the day or night to schedule or change appointment, ask a question or leave a message for a Health Care Provider.
All clients receive a reminder call the day before their appointment. If a Health Care Provider is sick, appointments can be rescheduled for another day (this doesn’t happen often but is much appreciated both by the patients who don’t want unnecessary contact with germs and by the Health Care Provider who doesn’t feel up to making the calls!)
This office also has a 6 month recall program. If a client has not been in for 6 months a call is made to be sure all is well and to invite them to the next wellness workshop.