Encore Wins Cam-X Award for 15 Consecutive Years
Encore TeleSolutions of Barrie, ON has been honoured with the exclusive 2017 Award of Excellence for the 15th year. The Award is presented annually by the Canadian Call Management Association (CAM-X), the industry’s Trade Association for providers of call centre services including telephone answering and message delivery. Encore TeleSolutions was presented with the Award recently at the CAM-X 53rd Annual Convention and Trade Show held at the Marriott Pinnacle in Vancouver, BC.
Independent judges are contracted by CAM-X to evaluate message services over a six month period. The scoring criteria includes:
– Response Time
– Courteousness of Rep
– Accuracy of Call
– Knowledge of Account
– Overall Impression of Call
“Huge congratulations to Encore TeleSolutions for winning this prestigious award. The responsibility and effort required to participate, and succeed, in the Award of Excellence program is a direct reflection of the commitment to quality and service excellence demonstrated by Encore TeleSolutions’,” says CAM-X President Dana Lloyd.
Now a fifteen-time winner Encore TeleSolutions earned the Platinum Award for fifteen years. CAM-X extends its congratulations to the staff of Encore TeleSolutions on their proven quality service to their customers.
CAM-X is a Canadian based trade Association for the Call Management industry which includes call centres, telephone answering services, telemarketing services, and other communication services. Their goal is to contribute to their members’ profitability by fostering a willingness to exchange ideas, experiences and solutions while promoting the general welfare and ethical standards of our industry. Please visit www.camx.ca for more information.