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Encore TeleSolutions Earns CAM-X Award

Encore TeleSolutions Earns CAM-X Award

Outstanding Service Brings Home National Award

– Encore TeleSolutions Earns CAM-X Award of Excellence –

 

Grimsby, ON (October 28, 2018) — Encore TeleSolutions of Barrie, ON has been honoured with the exclusive 2018 Award of Excellence for 16 years.  The Award is presented annually by the Canadian Call Management Association (CAM-X), the industry’s Trade Association for providers of call centre services including telephone answering and message delivery. Encore TeleSolutions was presented with the Award recently at the CAM-X 54th Annual Convention and Trade Show held at the Marriott Resort & Spa, in Puerto Vallarta, Mexico.

 

Independent judges are contracted by CAM-X to evaluate message services over a six month period.  The scoring criteria includes:

 

–  Response Time

–  Courteousness of Rep

–  Accuracy of Call

–  Knowledge of Account

–  Overall Impression of Call

 

“Customer service excellence has always been, and always will be, one of the critical competitive advantages for any business.  Congratulations to Encore TeleSolutions for winning the Award of Excellence and for your continuous commitment and dedication to superior quality,” says CAM-X President Dana Lloyd.

Now a sixteen-time winner, Encore TeleSolutions earned the Platinum Plus Award for sixteen years. CAM-X extends its congratulations to the staff of Encore TeleSolutions on their proven quality service to their customers.

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