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Encore TeleSolutions Earns CAM-X Award of Excellence

Encore TeleSolutions Earns CAM-X Award of Excellence

Outstanding Service Brings Home National Award

– Encore TeleSolutions Earns CAM-X Award of Excellence –

Grimsby, ON (September 23, 2019) — Encore TeleSolutions of Barrie, ON has been honoured with the exclusive 2019 Award of Excellence for 17 years.  The Award is presented annually by the Canadian Call Management Association (CAM-X), the industry’s Trade Association for providers of call centre services including telephone answering and message delivery. Encore TeleSolutions was presented with the Award recently at the CAM-X 55th Annual Convention and Trade Show held at the Fairmont Macdonald Hotel in Edmonton, AB.

Independent judges are contracted by CAM-X to evaluate message services over a six month period.  The scoring criteria includes:

–  Response Time

–  Courteousness of Rep

–  Accuracy of Call

–  Knowledge of Account

–  Overall Impression of Call

“A benchmarking program with the depth and longevity of the CAM-X Award of Excellence, 30 years, has indeed stood the test of time.  Winners of this award have often spent years honing their in-house call quality programs before either entering this program or winning for the first time.  Receiving this esteemed award is a testament to consistent, excellent service over a long period of time. A hearty congratulations to every award winner.”  says CAM-X President Pat Vos.

Now a seventeen-time winner, Encore TeleSolutions earned the Platinum Plus Award for seventeen years. CAM-X extends its congratulations to the staff of Encore TeleSolutions on their proven quality service to their customers.

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