Encore TeleSolutions Earns CAM-X Award of Excellence
Outstanding Service Brings Home National Award
– Encore TeleSolutions Earns CAM-X Award of Excellence –
Grimsby, ON (September 23, 2019) — Encore TeleSolutions of Barrie, ON has been honoured with the exclusive 2019 Award of Excellence for 17 years. The Award is presented annually by the Canadian Call Management Association (CAM-X), the industry’s Trade Association for providers of call centre services including telephone answering and message delivery. Encore TeleSolutions was presented with the Award recently at the CAM-X 55th Annual Convention and Trade Show held at the Fairmont Macdonald Hotel in Edmonton, AB.
Independent judges are contracted by CAM-X to evaluate message services over a six month period. The scoring criteria includes:
– Response Time
– Courteousness of Rep
– Accuracy of Call
– Knowledge of Account
– Overall Impression of Call
“A benchmarking program with the depth and longevity of the CAM-X Award of Excellence, 30 years, has indeed stood the test of time. Winners of this award have often spent years honing their in-house call quality programs before either entering this program or winning for the first time. Receiving this esteemed award is a testament to consistent, excellent service over a long period of time. A hearty congratulations to every award winner.” says CAM-X President Pat Vos.
Now a seventeen-time winner, Encore TeleSolutions earned the Platinum Plus Award for seventeen years. CAM-X extends its congratulations to the staff of Encore TeleSolutions on their proven quality service to their customers.