If I had never met the people who make Encore TeleSolutions the amazing company it is, I would have been completely lost this past summer (2010). I am a sole proprietor of a software training and development company located in Barrie, ON. I had to take the summer off for personal reasons and didn't know how I was going to keep my "business presence" with no one to respond to telephone requests for software and hardware support. My virtual assistant was available to take care of email and many of the administrative tasks, but wasn't available 24/7 to receive and direct phone calls to the appropriate techs we partner with or the trainer I've hired in the past. Fortunately, I have worked with the owner of Encore TeleSolutions on a couple of projects and immediately thought of them when considering my options. Encore Telesolutions used a well-defined process to help me identify my needs with well-worded prompts. I then met with Tammy to review my requests and she made several welcome suggestions to ensure the process was exactly what it should be as well as a smooth and pain free transition. When the time came, I was given a telephone number for forwarding purposes; forwarded my business line; and Encore TeleSolutions took over. Calls were answered professionally and redirected appropriately in an effective, efficient and timely manner. I highly recommend Encore TeleSolutions and will definitely use their services again. Thank you Kelly, Tammy, and everyone at Encore TeleSolutions. You went above and beyond, and I truly appreciate it.

"Over the past 10 years we have been pleased with the business relationship we share with Encore Telesolutions. They have maintained a high quality of service and have been consistent in providing, dependable, flexible and professional Customer Service to meet our Contact Centre needs."

We have been a client for eight years relying on the professionalism and customer service that Encore has always provided as our after-hours reception. They understand our unique product line and because Future Steel is a business with round-the-clock phone inquiries, because of Encore, we never miss a single one! We would gladly recommend Encore Tele Solutions to any business that needs to know that when they are off-duty, Encore has them covered.

We have entrusted our clients after hour emergency service with Encore for over 14 years. Their dedicated and experienced staff ensure that we receive prompt emergency relay, enabling us to provide our clients a prompt emergency service for which they entrust their homes and investments.

Emergency Management and Training relies on professional call answering and message forwarding to meet the needs of our clients 24 hours a day 7 days a week. Encore Telesolutions provides prompt, proficient service that our clients tell us is friendly and competent. That is why we have used Encore Telesolutions for 5 years now.

Every year the Barrie Huronia Rotary Club publishes the Rotary Cash Calendar which goes on sale around the end of November. The calendar is a very important fundraiser for the Barrie Huronia Rotary Club, raising $60,000 annually, supporting several worthwhile charities in the community, including the RVH Cancer Care Centre. For the past 4 years Encore TeleSolutions has supported this important fundraising project by proving an order hotline together with the associated administration for people who call to purchase calendars. Encore's valuable support has given Cash Calendar buyers an additional method of purchase, this has a positive affect on the fundraising bottom line. The Barrie Huronia Rotary Club is extremely grateful for Encore TeleSolutions ongoing support of the cash calendar. As with many successful initiatives there are always the unsung heroes that work behind the scenes, and Encore is definitely one of them! The Barrie Huronia Rotary Club thanks you and the community thanks you! You are helping make a difference!

We have been using the services of Encore TeleSolutions to answer all of our after-hours incoming phone calls for nearly 5 years. During this time, their service to us and more importantly, our clients has been top notch! I would highly recommend their services to anyone.