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Telephone Answering Service in Victoria

Telephone Answering and Reception Services in Victoria

What if we told you that you could have a 24/7 receptionist, without having to pay them a full-time salary, or them ever taking a sick day? At Encore Solutions, we manage your calls while you manage your business.
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For over 50 years, our clients have entrusted us to be the first voice their customers hear on a daily basis. We provide kind, professional and trustworthy virtual receptionist and telephone answering services, and always go above and beyond to serve you better.

Answering & Reception Services in Victoria

Delight your callers with a live response every time they call. Our professional, kind tele-receptionists are available to manage your calls after hours and on weekends, or in addition to your own staff during the day.

Help Desk and Order Taking in Victoria

Ensure that all of your customers’ questions have been answered and there is always a trained expert ready to take their orders.

Appointment Booking in Victoria

Eliminate all of the frustration that customers feel, when they have to be transferred to a voice mailbox.

Employee Absence and Incident Reporting in Victoria

Give your employees the ability to call in to their work 24/7, while tracking all of their activities with detailed reports.

Safety Check-In from Victoria

Ensure the safety of your employees who work alone or separate from the office. This may include, municipality or city workers, home care employees, social service workers, overnight workers, security guards, custodians or oil patch workers.

Emergency Dispatch in Victoria

Always be there whenever there is an emergency. Our employees are trained to be effective, and professional. In times of power outages, fires, floods, or any other urgent situations getting the right information quickly is critical and always a priority.
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We’re proud to announce that we were recently awarded the CAM-X Award of Excellence for the 14th consecutive year.

Find out what we can do for you at Encore Solutions today.

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