We have been using the services of Encore TeleSolutions to answer all of our after-hours incoming phone calls for nearly 12 years. During this time, their service to us and more importantly, our clients has been top notch! I would highly recommend their services to anyone.
Every year the Barrie Huronia Rotary Club publishes the Rotary Cash Calendar which goes on sale around the end of November. The calendar is a very important fundraiser for the Barrie Huronia Rotary Club, raising $60,000 annually, supporting several worthwhile charities in the community, including the RVH Cancer Care Centre. For the past 7 years Encore TeleSolutions has supported this important fundraising project by proving an order hotline together with the associated administration for people who call to purchase calendars. Encore’s valuable support has given Cash Calendar buyers an additional method of purchase, this has a positive affect on the fundraising bottom line. The Barrie Huronia Rotary Club is extremely grateful for Encore TeleSolutions ongoing support of the cash calendar. As with many successful initiatives there are always the unsung heroes that work behind the scenes, and Encore is definitely one of them! The Barrie Huronia Rotary Club thanks you and the community thanks you! You are helping make a difference!
We have entrusted our clients after hour emergency service with Encore for over 22 years. Their dedicated and experienced staff ensure that we receive prompt emergency relay, enabling us to provide our clients a prompt emergency service for which they entrust their homes and investments.
We have been a client for 11 (eleven) years relying on the professionalism and customer service that Encore has always provided as our after-hours reception. They understand our unique product line and because Future Steel is a business with round-the-clock phone inquiries, because of Encore, we never miss a single one! We would gladly recommend Encore TeleSolutions to any business that needs to know that when they are off-duty, Encore has them covered.
We have been clients of Encore since 2013, when we opened our second office location. Having our incoming calls managed by Encore has had a tremendous, positive impact on our productivity. It is so helpful to receive our messages by email, and a full summary of all calls at 5pm daily.
Tammy and the team at Encore are professional, responsive, discreet and thick-skinned – we receive calls from many adverse parties and the Encore team never deviates from their professional demeanor, which is important to us and our clients. I wish I had utilized their services much earlier than 2013, and plan to continue our relationship with Encore for many years to come.
We chose Encore Telesolutions to handle attendance calls from our 1,000 employees in a 24/7 environment. Account set-up was easy and Tammy answered all of our questions quickly. The Encore team continue to provide quality service and support months after implementation.
Feedback from our end users of the call centre is positive and we are very happy we chose Encore as our call centre provider. We are happy to support a Canadian business and would recommend Encore to any organization looking for an efficient call centre solution.
As a company with 40 years in the fire protection industry, built on a foundation of excellent customer service, it is important to us that we partner with organizations that share the same philosophy. Encore TeleSolutions provide that for us. Their professional representatives ensure that our technicians receive the accurate information they require to aid us in meeting our customer’s requirements in a timely manner. I would be happy to recommend their service to anyone.