Encore Wins Cam-X award for 9 Consecutive Years
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FOR IMMEDIATE RELEASE
Friday, September 23, 2011
CONTACT: Linda Osip
(800) 896-1054
Outstanding Service Brings National Award
Encore TeleSolutions Wins CAM-X Award of Excellence
Encore TeleSolutions of Barrie, ON has been honoured with the exclusive 2011 Award of Excellence for the ninth consecutive year. The Award is presented annually by the Canadian Call Management Association (CAM-X), the industry’s Trade Association for providers of call centre services including telephone answering and message delivery. Encore TeleSolutions was presented with the Award recently at the CAM-X 47th Annual Convention and Trade Show held at the Hyatt Regency, Montreal, QC.
Independent judges are contracted by CAM-X to evaluate message services throughout North America over a six-month period. The criteria for scoring include courtesy, response time, accuracy and overall service to their clients. If the company scores 80% or better in ALL categories, they are presented with the coveted Award of Excellence. The program is now in its 22nd year.
“Every business needs an answering service” says CAM-X president Tom Sheridan. “Participation in the CAM-X Award of Excellence program helps make for a great first impression for all callers, even when contact is made after regular business hours. A live agent simply provides a better customer service experience than automated systems or callers having to wait until the office reopens for business. The CAM-X Awards of Excellence program raises the bar for the best customer service experience possible. We congratulate Encore TeleSolutions for their achievements.”
Founded in 1964, CAM-X began as a national trade Association representing live answering services. The Canadian Call Management Association now encompasses companies across North America offering specialized and enhanced operator based services including: call centres, contact centres, inbound telemarketing (order entry), paging, voice messaging, emergency dispatch, fax, and Internet-based services, among others. Please visit www.camx.ca for more information.
Now a nine-time winner, Encore TeleSolutions earned the Sapphire Award for nine consecutive years. CAM-X extends its congratulations to the staff of Encore TeleSolutions on their proven quality service to their customers.
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Encore Charity Appreciation
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Encore has helped out with several charities over the years and we often receive thank you notes from those charities to show their appreciation. Here are two we received that we would like to share:
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Hike for Hospice
May 17, 2011
Encore Telesolutions Inc.
18 Sophia Street West
Barrie, ON L4N 1J2
Dear Kelly:
Thank you for your generous support of our Hike for Hospice event.
With your contribution, we were able to reach our goal of $25,000 for Hospice Simcoe programs, which provide compassionate care for individuals living with any life-threatening illness and those grieving the loss of a loved one. Your gift will help ensure that every client is cared for with quality programs and services.
We have seen many lives honored through our Community Client Care, Residential Hospice and Grief & Beravement programs. In particular, the residential program has surpassed expectations since April 1st, 2010, where 119 residents and their families have been cared for at Hospice House. Our in-home visiting and grief-support programs continue to fulfill the needs of the greater Simcoe County community.
Thank you once again for your generous support.
Sincerely,
Cate Root
Executive Director
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Encore Wins Cam-X award for 8 Consecutive Years
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FOR IMMEDIATE RELEASE
Wednesday, October 6, 2010
Contact: Linda Osip, (800) 896-1054
Outstanding Service Brings National Award: Encore Telesolutions Wins CAM-X Award of Excellence
Encore TeleSolutions of Barrie, ON has been honoured with the exclusive 2010 Award of Excellence for the eighth consecutive year. The award is presented annually by the Canadian Call Management Association (CAM-X), the industry's Trade Association for providers of call centre services including telephone answering and message delivery. Encore TeleSolutions was presented with the award recently at the CAM-X 46th Annual Convention and Trade Show held at the Hard Rock Hotel & Casino, Las Vegas, NV
Independent judges are contracted by CAM-X to evaluate message services throughout Canada over a six-month period. The criteria for scoring include courtesy, response time, accuracy and overall service to their clients. If the company scores 80% or better in ALL categories, they are presented with the coveted Award of Excellence. The program is now in its 21st year.
"Participation in the AOE helps create a focus on service quality that runs levels deep throughout an organization and not just during the program period, but each and every day of the year. This translates into satisfied customers and allows everyone, at all levels, to take pride in their personal participation as well as in the company as a whole. And in a service industry, nothing builds employee confidence more than positive feedback from satisfied customers." says CAM-X President Gary Blair. "We congratulate Encore TeleSolutions for their achievements."
Founded in 1964, CAM-X began as a national trade Association representing live answering services. The Canadian Call Management Association now encompasses companies across Canada offering specialized and enhanced operator based services including: call centres, contact centres, inbound telemarketing (order entry), paging, voice messaging, emergency dispatch, fax, and internet services among others.
Now an eight-time winner, Encore TeleSolutions earned the Ruby Award for eight consecutive years. CAM-X extends its congratulations to the staff of Encore TeleSolutions on their proven quality service to their customers.
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Encore Wins Cam-X award for 7 Consecutive Years
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FOR IMMEDIATE RELEASE
Monday, September 28, 2009
Contact: Linda Osip, (800) 896-1054
Outstanding Service Brings National Award: Encore Telesolutions Wins CAM-X Award of Excellence
Encore TeleSolutions, of Barrie, ON has been honoured with the exclusive 2009 Award of Excellence for the Seventh consecutive year. The award is presented annually by the Canadian Call Management Association (CAM-X), the industry's Trade Association for providers of call centre services including telephone answering and message delivery. Encore TeleSolutions was presented with the award recently at the CAM-X 45th Annual Convention and Trade Show held at the Delta Grand Okanagan, Kelowna BC.
Independent judges are contracted by CAM-X to evaluate message services throughout Canada over a six-month period. The criteria for scoring include courtesy, response time, accuracy and overall service to their clients. If the company scores 80% or better in ALL categories, they are presented with the coveted Award of Excellence. The program is now in its 20th year.
"The Award of Excellence Program offers the industry the kind of quality testing and benchmarking that is essential to help establish the kind of service levels that are being demanded by our customers." Says CAM-X President Mary Ann Straw. "We congratulate Encore TeleSolutions for their achievements."
Founded in 1964, CAM-X began as a national trade Association representing live answering services. The Canadian Call Management Association now encompasses companies across Canada offering specialized and enhanced operator based services including: call centres, contact centres, inbound telemarketing (order entry), paging, voice messaging, emergency dispatch, fax, and internet services among others.
Now a seven-time winner Encore TeleSolutions earned the Emerald Award for seven consecutive years. CAM-X extends its congratulations to the staff of Encore TeleSolutions on their proven quality service to their customers.
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