Checking Email Can Prove Costly For Employers - Our Blog - 24 Hour Answering Services - Encore TeleSolutions

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Checking Email Can Prove Costly For Employers

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Mobile devices can cost companies big money in overtime. When an employee is issued a Smartphone by the company, there is an expectation that the employee will work outside of regular office hours according to some legal experts. There are currently two class action suits in Ontario where employees are claiming millions in unpaid overtime accrued when using mobile technologies. These devices blur the line between work and home. In a survey done by One Poll in May 2012, 80% of those who took the survey said they used mobile technology to continue working after office hours.

Though many employees appreciate the ability to do work outside of the office, many felt the negative effect of having the devices was that they are never really away from the job. Smart phones, laptops and tablets are amazing tools that can boost productivity. Checking work email or making work phone calls from home or composing documents on a laptop afterhours should all be considered work time and if after hours may be considered overtime. Having policies in place about how and when these tools should be used will help define paid for work time. Reviewing these policies with staff will clarify the employer’s expectations of afterhours work on these devices and may protect employers from being asked for compensation for unpaid overtime in the future. If your company is looking for options for after hours communications with staff or customers Encore TeleSolutions has a variety of options.

Our services are available 24/7 and include appointment booking, emergency response, registration, reservations, service dispatch, telephone answering service, event hotlines and a variety of customized call centre solutions.


“Mobile Technology: Taking care of Business and Working Overtime”

“Unpaid Overtime a Growing Legal Liability”

“Smartphone use can mean a never-ending workday”





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