FOR IMMEDIATE RELEASE                                 CONTACT:  Linda Osip

October 2007                                                                  (800) 896-1054

                                     Outstanding Service Brings National Award

Encore Telesolutions  Wins CAM-X Award of Excellence

Encore Telesolutions, of Barrie, ON has been honoured with the exclusive 2007 Award of Excellence for the fifth consecutive year. The award is presented annually by the Canadian Call Management Association (CAM-X), the industry’s Trade Association for providers of call centre services including telephone answering and message delivery.  Encore Telesolutions was presented with the award recently at the CAM-X 43rd Annual Convention and Trade Show held in Newfoundland, Canada. 

Independent judges are contracted by CAM-X to evaluate message services throughout Canada over a six-month period.  The criteria for scoring include courtesy, response time, accuracy and overall service to their clients.  If the company scores 80% or better in ALL categories, they are presented with the coveted Award of Excellence.  The program is now in its’ 18^th year.

"In this industry, we measure customer service with the caller's experience as paramount to the overall success of the call."  Says CAM-X President Pat Vos.  "The Award of Excellence provides a best practice standard and we congratulate the staff of Encore Telesolutions for their achievements."

Founded in 1964, CAM-X began as a national trade Association representing live answering services.  The Canadian Call Management Association now encompasses companies across Canada offering specialized and enhanced operator based services including: call centres, contact centres, inbound telemarketing (order entry), paging, voice messaging, emergency dispatch, fax, and internet services among others.

Now a five-time winner Encore Telesolutions earned the Silver Plus Award for five consecutive years. CAM-X extends its congratulations to the staff of Encore Telesolutions on their proven quality service to their customers.

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