Welcome business opportunities.

Is your door for opportunities always open?

At Encore TeleSolutions our team of professionals will provide customized tele-reception services for your business. Our customers include home based, small and medium sized businesses, nationwide companies, and franchises.

Our Services: 24 Hour Messaging, Afterhours Reception, Answering Service, Customer Care, Disptach, Routine Message Taking, Product and/or Catalogue Order Taking, Appointment Scheduling, Ticket Sales, Reservations, Safety Check-In, Web Enabled Service, Class/Course Registration, Advertisement Response, Event Booking and/or Hotline, Centre Applications   

Improve Customer Service by increasing your companies ability to do business anytime!

         Encore TeleSolutions giving you more than an answer! 

Our Services

24 Hour Messaging
Our Staff is available 24 hours a day, 7 days a week to handle incoming calls from your customers. Your callers can be greeted by a live tele-receptionist anytime day or night!

After-hours Reception 
We can answer for your company afterhours business hours, for specific periods, or in addition to your own staff during busy periods.

Answering Service 
Our Staff is available 24 hours a day, 7 days a week to handle incoming calls from your customers. Your callers can leave messages. We can be your receptionist all of the time, for specific periods, or in addition to your own staff during busy periods.

Customer Care
This service allows you to show your customers that you value their business as well as maintain a high level of customer service. We can perform customer care telephone surveys, follow up on service, product installation and maintenance, perform warranty renewal calls, database update and more!

Dispatch
Provide your customers with 24-hour access to your company. We can contact your service people for emergency service or take the details for a follow up call the next business day. Your customers will feel confident that your company is responsive to their needs.

Routine Message Taking
Our Staff are available 24 hours a day, 7 days a week to handle incoming calls from your customers. We can take messages for your company and relay them to you via, fax, phone, email, pager or handheld device.

Product and/or Catalogue Order Taking
We can process orders for your products from your web site or by using our own catalogue order taking software. Your customers can place their order 24/7. This flexibility increases your availability, regardless of their time zone.

Appointment Scheduling
We can book your appointments and if you choose, make reminder calls. Cancellations can be immediately rebooked, helping your office to run more efficiently. Appointment times can be relayed to you individually, daily or by using our online Internet based scheduling program.

Ticket Sales
As your "Ticket Sale Hotline" we provide telephone ticket sales, collect payment details, provide details and/or special instructions on the event, directions and general information. We are also able to mail tickets if required.

Reservations
Reservations can be taken for restaurants, performances, trade shows, seminars and more. We can provide information to the caller regarding instructions, directions, availability options and general information.

Safety Check-In 
Employees who work alone are able to check in with our staff on a routine or scheduled basis. This is a cost effective way to ensure the safety of your staff as well as to comply with general safety regulations. This service is also very effective with tracking employees that travel to multiple locations.

Web Enabled Service
We can process your calls using your web site. We extend your office hours by processing your telephone orders, inquiries, providing product assembly information and customer service using your website. 

Class/Course Registration
We can provide telephone registration service for your class, course and seminars. Our staff will collect payment information, track the number of registrants and available spots. We can also send an information and/or confirmation package.

Advertisement Response 
Our friendly, courteous telereceptionist can provide your callers with the answers to frequently asked questions and give information on new promotions and products. Include a promotion number on your advertising pieces to evaluate the effectiveness of your campaign.

Event Booking and/or Hotline 
We can assign seats and take payment information. As your "Event Hotline" we provide instructions, directions and general information. Let us update your database with new registrant information or call on past registrants to let them know about a new program or performance. A daily fax or e-mail will keep you up to date on your progress.