Managing the high cost of employee absences

Canadian companies lose an estimated $16.6 billion in productivity per year due to workers calling in sick. According to Statistics Canada in 2017 the

Jun 5, 2018

Call Screening: Making Your Time A Priority

Is your day constantly interrupted by your cell phone? You believe in being available to your customers and staff but accomplishing a task in a reasona

Mar 20, 2018

How cost effective is an answering service? How much is it compared to a staff person?

This is a difficult comparison, almost like apples to oranges, but here are some things to consider: In many companies, the secretarial position has go

Feb 28, 2018

Encore Wins Cam-X Award for 15 Consecutive Years

Encore TeleSolutions of Barrie, ON has been honoured with the exclusive 2017 Award of Excellence for the 15th year.  The Award is presented annually b

Nov 6, 2017