Web Chat

Tuesday, 09 August 2011 Posted by Encore TeleSolutions Category Services

	Have you ever called a company looking to speak with a live person and you ended up reaching an auto attendant? This can be frustrating, especially if you have already made up your mind and you are calling to make a purchase. Why should a paying customer have to wait or be denied all together?
Some website visitors may feel this same frustration when the answer to their very specific question cannot be found even in your company website’s FAQ section. Maybe this website visitor has already made up their mind and wants to purchase your product or service, but they just need a couple of questions answered. They really don’t want to call and get transferred to voicemail or get that auto attendant, nor do they want to send an email and have to wait hours or days for a reply.
So what is the solution?
The Online Shopping Cart Solution
Your company sells products online and has an extensive catalog with details and pictures. You have done your best to make your website user-friendly and your online payments processing is done by a trusted third party. All your customers need is a little assistance before entering their Visa number and submitting their order.
The answer is an online chat feature for your website. Imagine a customer service representative who can assist visitors to your website using real-time live chat to answer product inquiries, provide website navigation assistance or respond to any other questions your customers may have. All they need to do is click and an agent will be there to help.
Here are some more reasons to use web chat for your website:
Connect your website to your business in real time Increase sales and customer confidence Improve customer support while reducing costs Decrease online shopping cart abandonment There are no long-distance or toll-free number charges if customers need to find information while an agent waits It often takes multiple emails to resolve a customer issue making a single chat interaction more efficient and less expensive Convert website visitors into customers by engaging them online with proactive invite requests Help answer your customers’ questions more effectively

Tags: encore solutions, web chat, online customer service

Online Customer Support; Email-sitting vacation service When you own your business, it's just as important – maybe even more so – to take time for rest and relaxation. But how many of us still work during o...