Texting Etiquette

Wednesday, 20 July 2011 Posted by Encore TeleSolutions Category Services

	Next in our series of blogs on etiquette on the internet or netiquette, we will discuss etiquette for text messages or SMS (Short Message Service). Text messaging has become very popular among cell phone users as it is good for sending details that might be understood more easily and quickly in writing. It is a great mode of communication for saving time and money.
It is often faster to type out a short message and hit send than making a voice call and using airtime. It is likely people will get the message sooner than if you were sending email since many people bring their cell phones with them where ever they go. One may not get to their computer to check email for several hours or even until the next day depending on the nature of their business. Here are some tips for thinking about your next text message and how it can impact your business:

Don't get upset if you don't get a reply. Before you text someone and get frustrated at the lack of a response, be sure that they're familiar with how to use the service and they are not away from their cell phone. Don't SMS while you're driving or having a face-to-face conversation with someone. If you send too many text messages in a short period of time, ask yourself whether you are imposing on the other person. It is almost never appropriate to conduct important conversations about critical work issues via text message. It is acceptable to respond to a text message with a phone call, an e-mail message, or any other form of communication. The recipient is free to choose the medium of the response, or even whether to respond at all. Avoid lingo and abbreviations that the recipient might not understand Let the recipient know who you are if they don’t have your phone number. Don’t send texts when you are with someone or during a meeting. This tells the people you are with that they are less important than who you are texting.
Source: http://www.textetiquette.com/ http://www.squidoo.com/business-text-messaging http://www.wirelessdevnet.com/newswire-less/thefeature04.html

Tags: business etiquette, netiquette, texting, text messaging, sms

Face-To-Face Etiquette This is the fourth installment in our blog series on business etiquette. There are so many tips for face-to-face communication that it would ...