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CANADIAN OPERATED In Barrie, Ontario
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About us

who-we-are

Who We Are

Encore TeleSolutions has been in business for over 50 years, expanding and growing through the evolution of technology and communication. We are committed to providing a consistent level of quality service to our customers. Our effort been recently recognized with the CAM-X Award of Excellence. We believe in our people! Our team based, supportive professional and caring atmosphere allows our staff to shine in their role with enthusiasm, compassion and dedication.

WE WILL MANAGE YOUR CALLS WHILE YOU MANAGE YOUR BUSINESS

Plans are customized based on your call volume as well as the type and level of service

Why Choose Us

Our Objective
We will provide a consistent level of quality service. Our ongoing monitoring process allows us to ensure that the highest levels of customer service are both achieved and maintained.

Our People
Our people are chosen for their caring personality and professionalism. We are very selective in hiring and training mature, experienced and dependable individuals. They are always willing to go that extra mile for our clients, providing professional 24 hour service, 7 days a week. Monthly workshops focusing on customer service are mandatory for all of our team. Our training program includes four levels of expertise. Ongoing training, helps each of our staff to reach their full potential.

Our Facilities
Reliability is important to us. We are equipped with a battery back-up system and a generator. This allows us to provide uninterrupted service and peace of mind to you and your callers. We work in a computerized environment. Our custom software has been written for our industry and helps us offer effective and efficient service. All of our staff work from our office, located in the heart of the City of Barrie, Ontario.

Our History

Beginning in the 1960’s, as a local answering service with clients in the Barrie, Orillia and Huronia areas, calls were handled using a “cord board”.  Our customer’s phone lines were linked to our service through a phone circuit. Their calls would be answered by the service, the caller’s name number and a brief message was written down on “message slips” this information was stored in small compartments above the cord board, waiting for our customers to call in to retrieve their messages. Customers were encouraged to be sure they had paper and a pencil ready when they called in for messages! Some of our more advanced customers used pagers to receive their messages.

In 1990 our service upgraded to a computerized system, this gave us the ability to provide a better level of service to our customers:

The use of call forwarding allowed a greater flexibility for our customers, they could route their lines to us when they wanted us to answer, rather than having their lines with us all of the time.  

Messages could be sent via fax or pager, directly from our computer terminal, instead of clients receiving a verbal message that they would have to write down.

Accuracy of message taking was improved, no more scribbles and hard to read writing. Message information was typed on the computer and verified with the caller.

As technology has progressed, so has our ability to provide services not just locally but across Canada and United States. We are doing more for our clients than ever before, taking on many tasks and functions to make our clients lives easier and more efficient. (see our services tab for a full list). Although technology has changed, we have maintained the friendly, polite, professional service that never goes out of style.

cordboards-history

Cordboards in our office 1960 to 1998

telereception in the 1990's

Upgraded computer system 1999

telephone services office

Encore Present Day 2016

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